Shipping policy
Shipping Policy
Last updated: July 2026
Shipping Information
Thank you for shopping with Cuddlyn! We carefully prepare every order to ensure it arrives safely. Below you'll find everything you need to know about our shipping process.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Personalized or custom-made items may require additional production time before shipping.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed.
| Destination | Estimated Delivery |
|---|---|
| Canada | 5–12 business days |
| United States | 5–12 business days |
| International | 7–20 business days |
Delivery times are estimates and may vary depending on customs, weather, carrier delays, or seasonal demand.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
Free shipping is available on qualifying orders within Canada.
Order Tracking
Once your order ships, you'll receive a confirmation email containing a tracking number (when available).
Please allow up to 48 hours for tracking information to become active.
Multiple Shipments
To get your order to you as quickly as possible, items may arrive in separate packages if they are shipped from different fulfillment locations.
You will not be charged additional shipping for split shipments.
Personalized Products
Personalized items require additional production time.
Please allow an extra 2–5 business days before shipment.
Because these items are made specifically for you, production times may vary slightly.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order.
If an incorrect address is provided, contact us immediately at hello@cuddlyn.com.
Once an order has been shipped, we may be unable to make changes.
Delayed Deliveries
While we work hard to deliver every order on time, delays can occasionally occur due to factors beyond our control.
If your order has not arrived within the estimated timeframe, please contact us and we'll be happy to help investigate.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
We'll work with the shipping carrier to help resolve the issue as quickly as possible.
Questions?
If you have any questions about your order or shipping, please contact us at:
📧 hello@cuddlyn.com
We're always happy to help